Personal Training Cancellation Policy
We appreciate that your time is precious. Thank-you for investing your time in us to help you achieve your fitness goals. In order to achieve these goals, we require a level of commitment from you.
A cancellation policy keeps you accountable, and ensures you are committed to training. It also helps us do our job more effectively.
Please read the following cancellation policy carefully:
- Any PT session cancelled or rescheduled on less than 24 hours’ notice will incur the full session price *
- If a client cancels or reschedules within 24-hours to two-hours of a PT session, but books and pays for a rescheduled PT session within THREE days of the original PT session, we will offer 50% discount on the rescheduled session.
- All no-shows will incur the full fee for the PT session.
- All PT cancellations must be done via phone or e-mail.
- We hold ourselves responsible to you. If our trainers cancel a session without due notice, we will give you a free session.
*Rescheduled appointments will be made at available time slots with available trainers
Once a payment for purchase of a package or service is made there will be no refunds allowed