Privacy Policy

Last updated: 4 December 2025

1. Who We Are

This Privacy Policy explains how JAI Thai Boxing Gym ("we", "us", "our") collects, uses, and protects your personal information when you visit our website, interact with our social media, or respond to our Meta (Facebook & Instagram) ads and forms.

Business name: JAI Thai Boxing Gym
Location: Auckland, New Zealand
Website: https://www.jaithaiboxing.com
Email: hello@jaithaiboxing.com

2. Information We Collect

We may collect the following types of personal information:

Contact details (e.g. name, email, phone number);
Basic demographic information (e.g. age range, suburb/city);
Training interests and preferences (e.g. Muay Thai, fitness goals, beginner status);
Information you provide in forms, messages, or booking requests;
Technical and usage data collected automatically through cookies and pixels, including:
- IP address, device information;
- Pages visited and actions taken on our website;
- Data collected through Meta pixel and similar analytics tools.

3. How We Collect Information

Directly from you when you complete a form or contact us.
Automatically through cookies, website analytics, and tracking pixels.
Through Meta platforms when you interact with our ads or Instant Forms.

4. How We Use Your Information

To contact you about enquiries, trials, class times, and promotions you request;
To provide details about memberships and training options;
To improve our services and communication;
To measure and improve our marketing performance;
To create custom audiences for Meta ads where legally permitted;
To meet our legal obligations.

5. Meta (Facebook & Instagram) Advertising and Cookies

We use Meta technologies (including the Meta pixel) to analyse website activity and show relevant ads to people who may be interested in training at JAI.

This may include:

Sharing website activity data with Meta;
Using Meta Custom Audiences to retarget website visitors;
Measuring the effectiveness of our ads.

You can control your ad preferences within your Facebook or Instagram account settings.

6. Legal Basis for Processing

We comply with the New Zealand Privacy Act 2020. We collect and use your personal information where it is reasonably necessary for providing our services, where you have given consent, or where required by law.

7. How We Store and Protect Your Information

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. Only authorised staff and trusted service providers have access where required.

8. Sharing Your Information

We do not sell your personal information.

We may share information with:

Service providers such as GymMaster, email platforms, and website analytics tools;
Meta, for advertising purposes described in this policy;
Professional advisers (e.g. accountants) as required;
Regulators or law enforcement where required by law.

9. How Long We Keep Your Information

We keep your information only as long as necessary for the purposes described here or as required by law. When no longer needed, we securely delete or de-identify it.

10. Your Rights

You may request to:

Access your personal information;
Correct inaccurate information;
Withdraw consent for marketing communications;
Unsubscribe from email or SMS at any time.

11. Marketing Communications

If you provide your contact details through our website or Meta ads, we may follow up with information about class times, trial offers, and gym updates. You can opt out at any time.

12. Third-Party Websites

Our website may link to external sites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at jaithaiboxing.com.

14. Contact Us

For privacy questions or concerns, contact:
hello@jaithaiboxing.com